Channel status
Configuration and testingInstagram and Messenger
Connectivity is being configured and tested. Availability depends on the relevant channel connection and Meta approval.
Customer Care
Customer care, CRM and analytics in one workspace
A focused workspace for customer enquiries, manager coordination, CRM workflows and service reporting.
Shared workspace for connected customer enquiries
Clear ownership and manager coordination
CRM records, statuses and service workflows
Operational reporting and service analytics
Automation
Controlled by configuration
AI features are used only when separately configured and authorised for a specific workflow. This page does not mean every message is processed automatically.